If the version number says something other than the latest version then, you can modify the entry so it does.Ģ. If you have patched up to the latest version, then you should see that patch's version number.Ĥ. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Games\Age of Empires 3\1.0ģ. If the files are valid, if you feel comfortable using regedit, you can manually check which game version is listed in the registry.Įdit your registry at your own risk.
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If any of the files are not valid, then the safest thing to do in is completely uninstall and reinstall the game and patch directly up to the latest game version. Run the file check utility (see "common issues" section above for more information) to see if core files are valid. Please reboot your computer and router and then see if you can log on.Ģ. When I try and connect to ESO I receive the error message "ESO does not support your game version", what should I do?ġ. Can I get my account/stats deleted/reset? We realize a lot of users are requesting this, and are investigating possible solutions. There currently isn't a system in place to allow changing of or deleting of user names. I don't like the name I made, or I made may name with a clan tag attached, is there some way for me to change my name? If you encounter trouble with the tool, then you can:ġ) E-mail put "email change request" in the subject line
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Use the ESO Account Management Tool to update your email address. I entered the wrong email address when I created my account how can I get it changed? If you encounter trouble with those tools, then you can:ġ) E-mail put "password help" in the subject line I lost my ESO password, what can I do?įor forgotten passwords, you can either use the the "forgot password" on the login screen in game or use the ESO Account Management Tool to retrieve your password. The Product ID can be found by clicking on "Help and Tools" from the main menu of Age3, then click "About". If you encounter problems with the tool, then:ġ) E-mail put "username lookup request" in the subject lineĢ) Answer the auto response e-mail with the appropriate informationģ) Be sure to include the e-mail you registered with and your PID.Ĥ) Please do not send any attachments in you e-mail. Use the ESO Account Management Tool to retrieve your username. If you don't find what you're looking for here we recommend that you visit the Microsoft Technical Support website. If you're experiencing an issue that's related to general game functionality or installation, please see our general FAQ page. As a way to help everyone, here is a FAQ that should give you a place to start if you are having technical problems involving the multiplayer portion of our game.
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